Articles

Mobile services traditionally involve two parties only: the operator and the users. Mobile advertising changes this paradigm, adding a new player — the advertiser. All three parties come out winners.

How operators can ensure that mobile messaging remains relevant and profitable light of the profound changes caused by the convergence of the Web and telecom worlds.

As data traffic mushrooms, mobile operators are increasingly wary of challenges coming from external players, including dominant Web players and leading handset manufacturers, which present alternative solutions to those offered by operators and cut into the premium revenue pie.

Comverse’s SMSC solution, which has many advantages that have already made it an industry leader that supports trillions of messages annually for more than 200 customers and more than half a billion end users worldwide, has now been improved by the incorporation of IBM BladeCenter® technology.

With the first sales and deployments of the Comverse® Web Converged Messaging™ product to be announced soon, the timing is right to take a look at this product and at how it advances the age of convergence.

Already live at a number of satisfied operators of all sizes, the solution has recently been selected by additional operators, and the outlook for ongoing market success is bright.

These are exciting days for Converged Messaging, with a lot going on -- and this is reflected in the growing global interest in the domain. At this point in time, factors seem to be aligned to allow the Converged Messaging revolution to begin.

Comverse’s ability to quickly develop handset clients that can create compelling and innovative user experiences has been boosted by a recently introduced advanced tool: Sun’s LightWeight User Interface Toolkit (LWUIT.

Convergence in the telecom industry is happening – in more ways than one. Convergence cuts across multiple dimensions to include networks (wireline, wireless, IP-based), services (voice, data, video, content), payment types (prepaid, postpaid, nowpaid) and customers (business, consumer).

Comverse's Billing CTO in APAC speaks about what operators need to concentrate on is the quality of the customer experience in the sphere of billing. Yet improving the customer experience depends on the abilities of a back-office to provide a billing system that satisfies customers.

Visual voicemail is a logical evolution of voicemail that meets the fast-paced needs of today with a visual interface that drastically improves and broadens the user experience.

The opportunities in the new world of convergence are enormous. But so are the risks. When it comes to choosing a convergence strategy, operators must be able to separate fact from fiction, myth from reality. The future of their business may depend on it…

Today’s power users are embracing “always on” communications to meet their 24x7 digital lifestyles. At the same time, they are demanding unparalleled choice, convenience and control. How can operators best cater to these “always on” digital customers?

As many as 30% of all call attempts are not successful, there is enormous potential gain in a Total Call Completion Strategy that addresses the needs of both parties in an effort to bring every call attempt to a billable conclusion.