Please click here to view one of the comverse ONE White Papers or Reports featured below
Comverse ONE: Multi-Dimensional Policy Management
White paper, detailing why policy management needs to evolve to include BSS aspects. When BSS and the network work as one, new rules that optimize the network, enable smart charging and monetization of data services, deliver on quality of services promises while enhancing the customer experience become an attainable reality.
The New Customer-Centric Telecom Market: Role of BSS Unification
Featured article in BillingOSS – May 2010 TMF Nice Issue. This article details how inconsistency across CSP’s business support ecosystems is impeding business agility while also fueling a sub-optimal customer experience which results in churn, high OPEX and weak competitive positioning. To succeed in the new telecom arena, operators must simplify their back office – BSS Unification is essential.
Making the Customer Experience Count
Featured article in Pipeline, Volume 6, Issue 12, May 2010.
A Unified Approach to BSS/OSS Convergence: Supporting New Business Models
Featured article in BillingOSS Magazine – Feb/March 2010
BSS/OSS & Security for Services in NGN/IMS Paradigm Guidelines for Implementation
Document produced by the IMS Forum’s BSS/OSS & Security Technical Working Group.
Telesperience - Enhancing the Customer Experience Using Convergent Customer Management
Telesperience - Enhancing the Customer Experience Using Convergent Customer Management - Spanish Version
Another way a Unified Approach to BSS Convergence is a Strategic Business Enabler
Featured article in the TM Forum Insights Report “Customer Experience Management: Driving Loyalty & Profitability”
Rapidly Delivering and Monetizing New Services
How Innovative Business Models Are Providing Carriers an Edge
One Approach to True BSS Convergence
By Gabriel Matsliach Ph.D., General Manager, Billing & Active Customer Management
Delivering The Next-Generation Subscriber Experience
The Broadening Of A Convergent BSS Approach Is Required To Meet Key Customer
Management Challenges Of Service Providers
A commissioned study conducted by Forrester Consulting on behalf of Comverse, Inc.
Considerations for Customer-Centric, Next-Generation BSS Solutions – and the Role of Industry Standards