Mobile Roaming Charges and Bill Shock Prevention
According to a recent US survey, one in six mobile users have experienced “bill shock.” 1
Bill Shock and Its Prevention
Bill shock, user distress from unexpected charges, is the direct result of broadband users’ inability to quantify their massive data consumption, especially when roaming. These dissatisfied users can negatively impact the communication service provider’s (CSP’s) reputation and ultimately lead to churn and revenue loss.
Recently, USA and EU regulating bodies issued strict rules to legislate prevention of bill shock scenarios.
The Comverse Roaming and Bill Shock Prevention Solution
The Comverse Roaming data and Bill Shock Prevention solution empowers CSPs to address roaming and quota limit issues, equipping them with tools to prevent bill shock and to increase data transparency and customer satisfaction.
Tools for the CSP include:
- Easy and fast definition of mobile roaming plans
- Interaction with online charging systems to notify the subscriber when reaching regulatory credit limit
- Blocking access for subscribers who have not pre-registered to mobile roaming data plans, redirecting them to the registration page
- A wide range of enforcement actions triggered upon reaching maximum quota or balance limitations: redirect to upsell page, free restricted browsing, bandwidth shaping, etc.
- Automatic / per demand bandwidth reduction to reduce potential data charges
By eliminating the fear of using mobile Internet while roaming, the Comverse Mobile Roaming and Bill Shock Prevention can boost user satisfaction and increase mobile data usage and profitability.
For more information on Comverse's Roaming and Bill Shock Prevention and other solutions, see the following topics:
1 Federal Communications Commission’s survey of consumers, conducted by Abt/SRBI and Princeton Survey Research Associates, International. http://www.telecompaper.com/news/article.aspx?cid=736851